Guides
Latched or locked – why it matters
Both feel like “locked out”, but technically and for the fixed price they differ. A clear phone description helps both of us.
Only latched
The door closed without being locked with a key. The latch holds it. Many openings are gentler and faster – and sit in the lower fixed-price band (99 € or 1+ 49 € depending on time).
Locked
The bolt is thrown or the door was locked with a key. Effort is often higher; fixed prices are 129 € or 179 € by time window. Multi-point locks or special hardware may mean extra work – we say so before continuing.
What to say on the phone
Explain what happened: latched or locked, key inside or lost, flat or house, whether children or pets are inside. That aligns price and expectations.
No DIY attempts
Do not force lock or frame. Technical detail is under Wissen; this guide stays with what you should do or avoid.
All guide articles · To the Wissen / lexicon · Fixed prices · Emergency door opening
Fixed price on the phone – we come to you
Describe the situation. We quote a fixed price and expected arrival. No walk-in office – mobile service only.
